And, Where The Hell Have You Been…

Written by mitch on. Posted in Uncategorized

I’m sorry…

I’ve been off the grid again… Sort of, but not really!

I’ve actually been creating and then broadcasting a thirty-minute weekly webcast since February 2, 2011, which has been gobbling up chunks of time that would have, could have and probably should have been dedicated to whatever I might have been doing here.

Well, I’ve changed my schedule to bi-weekly, which should give me the time I’m looking for to more or less hang out here, sharing those thoughts and reflections that probably should be reserved for a less restrictive environment – even if many of those restrictions are self-imposed. My hope is this will prove an outlet for the unabridged, uncensored reactions to our everyday experience spent toiling in the “Wonderful World of Broken Cars and Broken People.” In other words, what life looks like from the other side of the service counter if you are a “civilian:” a non-professional in the automotive service industry.

Hope you like what you see…

Till then… stay well, take care, have fun, make money and try not to do business with anyone you don’t like… Mitch

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I am a fourth generation, forty-sixy year veteran of the automotive aftermarket: an ASE Certified Master Technician, Service Consultant and Approved Automotive Manager. I grew up in this business with a passion for all things mechanical, particularly those things relating to performance. That passion grew to include all aspects of management, leadership and personal development with a special focus on every day shop operations which resulted in an eight-volume series on automotive shop management published by Cengage Learning and Thomson Publishing. I have been a trade journalist writing to the aftermarket for almost thirty years, devoting my professional life to improving both the image and experience of everyone struggling to succeed in the service industry and I've worked diligently to improve communication and increase understanding between all segments of my industry. This site and everything on it is both an extension and a continuation of those efforts

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