Written by mitch on. Posted in Uncategorized

As I’ve just mentioned, I just returned home from an incredible five days in Florida…

No, not on vacation, although vacation is an interesting concept. This was business: and, high-level business at that.

Have you ever tried to condense thirty hours of fast paced, very intense, high level learning in a single conversation? You know, the kind of conversation that follows one of those… “So, how was your meeting?” or, “So, what did you guys talk about?” questions. It’s impossible so don’t try.

Instead, I’ve broken it down into what I consider ‘bite-size’ pieces and started the process Monday morning as soon as parked my car at work. If the truth were to be told, I actually started the process during the meeting trying to determine exactly what I would be bringing home in the first place. Refined it somewhat at the airport and then a bit more Sunday evening after watching our son finish the L.A. Marathon and taking everyone: son, future daughter-in-law, daughter, future son-in-law, future daughter-in-law’s best friend and one of Ryan’s (son) co-workers and his wife, to lunch and then visiting my Mother on the way home…

Note to self: Celebrations are cool! Create more reasons to celebrate! We need them…

I managed to get through the mountain of paperwork that had accumulated during the week I was gone, signed the checks that needed to be signed and mailed the bills that needed to be mailed. I survived yesterday and managed to meet Frank – my Service Manager – for breakfast this morning to de-brief last week’s challenges and events. In the process, we established a deeper understanding of where we are headed, what we believe it will take to get there, the role a new set of Goals & Objectives will play in creating the operating model we will need to embrace in order to “Get ‘er done!” and how last week’s meeting impacted all of the above.

It was a great meeting! I’m not saying that because I think Frank will stumble across this blog… I’m not even sure he’s aware of it. I’m saying it because it was a great meeting.

What constitutes a great meeting? Well, the obvious answer would be great results… And, that’s always the goal. But, in this case, I would define a ‘great meeting’ as a meeting in which ideas, information and a deeper level of communication occurred. If that definition is accurate or adequate; this was a great meeting!

It will be followed by another great meeting involving our whole team in which we – both Frank and I – will show them how all these new goals and objectives will impact all of us as a team and each of them as individuals. I’ll let you know how that goes after we get everyone together.

The most interesting part of all of this is the incredible energy I brought home with me from Florida, but then again with high winds and fifty degree weather, energy is just about all I could bring home. After all, there was no sun and consequently no chance for a tan!

We’ve already started one exercise guaranteed to improve both our internal communications and a sense of consistency on the shop floor… I’ll talk more about that later.

Right now, I’m too excited to get back to work to write anything else… I’m not sure, but I think it’s a result of the healthy serving of goals and objectives Frank and I had for breakfast.

Trackback from your site.


I am a fourth generation, forty-sixy year veteran of the automotive aftermarket: an ASE Certified Master Technician, Service Consultant and Approved Automotive Manager. I grew up in this business with a passion for all things mechanical, particularly those things relating to performance. That passion grew to include all aspects of management, leadership and personal development with a special focus on every day shop operations which resulted in an eight-volume series on automotive shop management published by Cengage Learning and Thomson Publishing. I have been a trade journalist writing to the aftermarket for almost thirty years, devoting my professional life to improving both the image and experience of everyone struggling to succeed in the service industry and I've worked diligently to improve communication and increase understanding between all segments of my industry. This site and everything on it is both an extension and a continuation of those efforts

Leave a comment