Written by mitch on. Posted in Uncategorized

If I were a kid in school today there is no telling just how medicated I’d be. So medicated, the very thought scares me!

I’m sure they would try their best to muffle the chaos in my head: chaos I just couldn’t wait to share with everyone in the classroom either by accident or on purpose. If I had to paint a picture of what’s going in there it would have to look a little like those television editing booths they sometimes show on screen. You know, the ones with two dozen screens showing two dozen different shots of just about everything going on around you.

Well, that’s pretty much the way it looks and feels to me… With a producer shouting, “Give me Two on my count: three – two – one – Now!”

I’ve got an 8 1/2 X 11 sheet of white paper taped to the filing cabinet across from my desk with the words “STAY FOCUSED” printed in 60-point, bold type; but, it might as well say, “Pink Bunny.” Or, better yet, “Squirrel!”

Between the incoming phone calls, the work I have to catch up on by close of business tomorrow, the work coming in, payroll, the constant barrage of problems, challenges, opportunities and solutions… Well, I don’t stand a chance. In fact, it’s a wonder I get to accomplish anything at all and I’m sure I wouldn’t if it wasn’t just a matter of sheer force of will.

The most terrifying part of all? I’ve been doing it so long that crazy seems normal: so long, I actually crave it!

In all fairness, it’s a little worse because I was gone for five days and the five days I was gone were spent attending an industry conference that has me so pumped up it must look like I’m vibrating around the shop. It could have something with the “To Do” list I brought with me or the commitment I’ve made to continuing education and improvement. Either way, I know the people closest to me are going, “Buckle your seat belts: Here we go again!” And, they’re right!

As a result of the conference, I’ve made the commitment to bring a number of the possibilities I was exposed to back to our shop, changes that are almost guaranteed to enhance our ability to serve our clients. In fact, I’ve already started implementing some of those changes.

The goals are relatively simple: expand, improve and serve.

Now, all we have to do is do it!

As the weeks and months go by I’ll be bringing some of those changes here and then opening them up for discussion. If there really is anybody out there, you’re more than welcome to join in.

Even if you don’t join in, it should still be one hell of a wild ride: one worthy of your consideration, especially if we are successful.

I know that even though I don’t know how it will end or what it has to offer, I still can’t wait to get started.

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I am a fourth generation, forty-sixy year veteran of the automotive aftermarket: an ASE Certified Master Technician, Service Consultant and Approved Automotive Manager. I grew up in this business with a passion for all things mechanical, particularly those things relating to performance. That passion grew to include all aspects of management, leadership and personal development with a special focus on every day shop operations which resulted in an eight-volume series on automotive shop management published by Cengage Learning and Thomson Publishing. I have been a trade journalist writing to the aftermarket for almost thirty years, devoting my professional life to improving both the image and experience of everyone struggling to succeed in the service industry and I've worked diligently to improve communication and increase understanding between all segments of my industry. This site and everything on it is both an extension and a continuation of those efforts

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