Posts Tagged ‘Warranty’

Latest Greatest: Implications of the Latest Round of Recalls…

Written by mitch. Posted in Blog, Consumer, Uncategorized

Latest Greatest… Service Notes: August 2014

There’s been a lot on the news lately about the General Motors recall (Multiple recalls, actually…) and rightly so. It’s the largest in automotive history, figured in the tens of millions of vehicles.

To compound matters, General Motors has been joined in the quest to see who can generate the most Recalls by just about every other vehicle manufacturer on the planet! (Here are just a couple of the many sites you can visit to see how many vehicles have been affected and whether or not your vehicle may be one of those included: http://www.recalls.gov/nhtsa.html  http://autos.aol.com/info/recall/ .
GM Ign Sw Recall image
The whole notion of having to bring your vehicle back to the dealer – which is where you will have to go if the vehicle is involved in a Recall, especially if you want to have the service provided at the manufacturer’s cost and not yours – is stressful enough.

But, far more distressing is the impact the Recalls themselves, coupled with the cost and the fallout from the cover-up, are likely to have on the Technical Service Bulletins that regularly flow from the factory alerting their service network and members of the independent segment of the repair community of potential engineering problems.

The great fear is that in order to ensure there is no “Paper Trail” documenting fore-knowledge of a potentially lethal defect and then tying it back to the manufacturer that built the vehicle, the flow of that kind of service information would be cut off at the source in the spirit of “Plausible Deniability.”No one is speculating on how that kind of critical information might be shared in the future… All we know is that it is just about impossible to “fix” a flaw that was engineered in at the factory without the factory redesigning the part or reprogramming whichever module (computer) is responsible contributing to the flaw!However, everyone agrees, that kind of information is essential to work on today’s highly sophisticated and technologically advanced vehicles.We’ll continue to keep you informed as this story continues to enfold… And, we’ll let you know when you can get involved and how you can do your part to ensure the flow of vital information to and through the Automotive Aftermarket continues.

Touching Base…

Written by mitch. Posted in Aftermarket, Blog, Consumer, Distribution, Manufacturing, Repair Community, Uncategorized

Just wanted to thank everyone for their support, the “Likes” and the encouragement. It means a lot…

I’d also like to let everyone know that we’re moving forward this project based upon the support and the traction we’re getting from the repair community and from other segments of the Aftermarket: capital “A.” And, I’ll be sharing all of that with you as soon as I can…

In the meantime, we’re forging ahead with what I’m calling our “First Choice” program here at the shop. We’re starting by creating a hierarchy of purchasing choices. For example, parts that are made in America by American companies and by American workers first… Parts that are manufactured here by off shore companies, but in American facilities by American workers – and, there are more than you probably think… Third would be parts that are assembled here by American companies and by American workers and so on down the list…

After we figure out the logistics of executing these choices and identifying those Made In America products, we are going to extend the warranties for an extra year and 12,000 miles to help add value and offset the cost. I’m not sure who will underwrite this or if anyone will. I just know that warranty isn’t a concern when you are sourcing quality parts and if a stronger economy is the result I’m willing to gamble with the risk!

When I get things sorted out I’ll share them here. Hopefully, it will make sense enough for everyone to buy in so we have something that at least looks like a coherent, consistent program with a process that’s manageable.

The most exciting part of any or all of this is that we can really do this. We can make this happen and we’re not alone…. ABC TV with David Muir and Diane Sawyer are promoting the same concept only they are focused on Holiday Shopping…

So, encourage everyone you know to either get more information or to get on board! This train is getting ready to leave the station!